Tom Peters, the well-known management guru of Management Excellence said that if we want to have something done, be sure to put the proper measurement against it. He observed through a study that organizations that are focused on a set of objectives and measurement schemes to monitor the progress; generally do well in meeting those objectives. Sometimes, even exceeding it.

While the above concept is no longer foreign to many people routinely involved in the management of people, applying the right measurement is sometimes tricky. Even more so in the maintenance management field where most of us are developed through natural progression in a technical function role where we are heavily accustomed to manage the performance of physical assets rather than the human asset of organization.

(Some said that is easier to manage equipment as they are more predictable than people). That being the case, most of us are still uncertain of the right indicators that we should use in managing the performance of our maintenance organizations.